This is Your New Billing Statement: Embracing Efficiency and Convenience
September 29, 2023
Introduction:
With the introduction of our new meters, we are thrilled to unveil an upgraded billing system, embodied in the form of a postcard that will accompany your next bill. This transition marks a pivotal shift as we migrate to a cutting-edge operating system hosted on the cloud, leaving behind individual PCs. This transformation promises enhanced reporting capabilities, fortified disaster recovery measures, seamless remote backups, and the elimination of manual meter readings. The result? A billing process that is not only more accurate but also exceptionally efficient.
The Advantages of Our New Billing System:
1. Robust Reporting:
- Our cloud-based billing system empowers us with advanced reporting capabilities, providing valuable insights into your usage patterns and enabling us to serve you better.
2. Disaster Recovery and Remote Backup:
- With data securely stored in the cloud, we ensure your billing information is safe and accessible even in the face of unforeseen events, guaranteeing uninterrupted service.
3. No More Manual Entries:
- Bid farewell to the days of manual meter readings. Our automated system streamlines the process, reducing the potential for errors and ensuring accuracy.
4. Streamlined Payment Options:
- In the near future, we are excited to offer you the convenience of bank draft and automated phone payment options, along with the ability to make secure online payments via credit, debit, or e-check through our user-friendly web portal.
Navigating the Changes:
1. New Account Numbers:
- With the transition, you will be assigned a new account number, ranging between 1-400. This number serves as a unique identifier for your account.
2. Updated Format:
- While the core information remains the same, you'll notice a slightly different format. We've provided a sample bill postcard, highlighting the payment amount in yellow and the new account number in orange for your convenience.
3. Multiple Accounts:
- For customers with multiple accounts, we intended for you to receive a consolidated postcard. However, you may receive separate postcards for each account. The Total Due on the left side will reflect the amount for your first account on one postcard and the combined total due for both accounts on the next. We apologize for any inconvenience and aim to rectify this by the next billing cycle.
Conclusion:
We are delighted to share these exciting developments in our billing system. Should you have any questions or require further clarification, please do not hesitate to reach out. We are committed to ensuring a seamless transition and look forward to serving you with enhanced efficiency and convenience.
